Using MeckLink safely
Practical safety advice
Practical steps for drivers, mechanics and towing providers, from the first conversation to the end of a job.
Check who has arrived
Compare the arriving person with the assigned provider’s name and profile details in your request. For towing, also check the vehicle details. If something does not match, pause and contact the provider or support before handing over your vehicle.
Agree the full price first
Ask what is included: labour, parts, travel, towing distance and any extra charges. Approve changes before additional work begins. If a provider offers a discount, confirm that it is included in the final agreed price before work starts. Discounts are not automatic or guaranteed for every request.
Pay your provider directly
Customers pay the mechanic or towing provider directly using the payment method agreed with that provider. MeckLink does not collect or hold your repair or towing payment. Check the recipient before sending money and keep the receipt or payment reference. Never share your card PIN, mobile-money PIN, password or sign-in code.
Put your roadside safety first
If it is safe, wait in a well-lit place away from moving traffic. Do not drive an unsafe vehicle or attempt a dangerous repair just to change location. Tell someone you trust where you are. MeckLink roadside assistance does not replace police, ambulance or fire services in an emergency.
Use a job-start code only on scene
When an active job asks for a start PIN, share it only with the assigned provider after they arrive and you are ready for work to begin. A job-start PIN is different from a sign-in or payment code. It confirms the job step; it does not guarantee identity or workmanship.
Keep records and report concerns
Keep your agreed quote, relevant messages, invoice and payment receipt. Use the app’s issue-reporting or Help & Support options for unsafe conduct or a service dispute. Avoid posting someone’s identity documents or private contact details publicly.
