Privacy policy

MeckLink connects drivers with independent mechanics, workshops and towing providers. This notice covers personal information handled through the MeckLink website, mobile app and related account, service and support features. What we collect depends on your role and the features you use.

For privacy questions, access or correction requests, or deletion assistance, contact support@mecklink.com. Independent providers and external payment services may also handle information under their own privacy notices.

We handle the information needed for your account and the services you choose. Required fields are identified in the relevant form; optional information can be left out. Missing required contact, location or verification information can prevent us from completing a request or approving a provider.

• Account information: name, email address, phone number, sign-in identifiers, role and profile photo, where provided.
• Vehicle and service information: vehicle make, model, year or registration details, problem descriptions, service requests, appointment times, quotes, invoices and job history.
• Provider information: business or workshop details, shop/base location, service area, offered services, pricing, availability, verification status and provider wallet records.
• Verification evidence: identity-document information and images, supporting trade or business documents, and, where the verification step requires it, a selfie/liveness image or a towing driver’s licence details and date of birth.
• Communications and support: messages, voice notes, uploaded images, issue reports, dispute evidence and correspondence with support.

Authentication and security features can use device or installation identifiers, app/browser details, IP addresses, request timestamps and authentication or abuse-prevention signals. Diagnostic tools can collect error reports and performance information.

The website uses browser storage for sign-in state, preferences and cached service data, including offline database caching. A service worker can cache website resources. Stored data can remain on a device after a session, so use a private device for sensitive account activity and clear site data on shared devices when needed.

The mobile app includes Firebase Analytics, Performance Monitoring and Crashlytics in release builds. The website records some service interactions, such as provider profile views and appointment requests. Where Sentry is configured, website diagnostics include sampled performance data and session replay; replay is configured to mask text and block media. These measures do not guarantee that every sensitive detail will be excluded.

Read more in our cookies and browser-storage notice.

We use information to provide the service you request and keep accounts and job records working. Depending on the activity, processing supports service delivery, account security and fraud prevention, safety or dispute handling, applicable legal obligations, or a choice you make for an optional feature.

• Create and authenticate accounts, verify contact information and review provider eligibility.
• Find relevant providers, send requests and appointment updates, support navigation and show progress during supported active jobs.
• Maintain quotes, invoices, provider wallet transactions and service history.
• Investigate reported issues, protect accounts and diagnose reliability problems.
• Send operational messages about accounts, jobs, security and provider billing. Optional marketing is a separate purpose; accepting this notice does not give blanket consent to unrelated marketing.

Customers can share a location or choose a place when finding a provider, requesting help or arranging service. Providers can supply a pinned workshop/base location and live location while using supported discovery and active-job features. A pinned business location and a moving live location serve different purposes.

Location information helps match requests, navigate to a job and show arrival updates. Visibility depends on the request and participant role. GPS accuracy, device permissions, connectivity and whether the provider is actively sharing updates affect what you see; tracking is not a guarantee of continuous or exact location.

During active provider jobs, location updates can continue when the app is not on screen on supported Android devices, using a visible tracking notification. You can manage location permission in your device or browser settings and use available location-selection controls. Restricting access can limit nearby matching, navigation or arrival updates.

Customers pay the mechanic or towing provider directly using the payment method agreed with that provider. MeckLink does not collect or hold your repair or towing payment.

Only mechanics and towing providers pay MeckLink platform fees. These provider fees are separate from the service price you agree with your provider. Provider wallet top-ups use Paystack where that feature is available. The payment processor handles card or mobile-money checkout information; MeckLink keeps the relevant transaction reference, amount, status and wallet/ledger records for reconciliation.

Quotes, agreed prices, invoices and a recorded payment status can form part of a service record. Recording an invoice or marking it paid is different from MeckLink processing a customer payment. Do not put payment PINs, passwords or full card details into chats or support messages.

We do not sell your personal information. Information can be shared with the parties needed for the feature you use:

• Customers and providers: relevant profile, contact, location, vehicle and service details for discovery, a request, an appointment or a job. Public provider details such as a business profile are different from private verification evidence.
• Google Firebase and Google Cloud: authentication, database, file storage, server functions, notifications and mobile diagnostics/analytics.
• Google Maps Platform: place search, maps, routing and location-based arrival information.
• Arkesel, and Firebase phone authentication where used: phone-verification codes and service-related SMS.
• Prembly: provider identity, selfie/liveness and towing licence checks when those verification steps are used.
• Paystack: provider wallet top-ups and their payment verification.
• Google Gemini: the vehicle issue information you choose to submit to an available AI diagnosis or chat feature.
• Sentry: website error, performance and replay diagnostics where configured.
• Authorised support or administrative reviewers: relevant account, job, report or financial records for support, safety, verification, reconciliation or investigation. Information may also be disclosed where required by law.

Cloud and service partners can process or store information outside Ghana. The location and handling of information depend on the service and its configuration. A Ghanaian account or job location does not mean every copy of the data stays in Ghana.

Contact support if you need details about a particular processing partner, hosting location or transfer.

Where an AI feature is available, submitting a question or vehicle image sends that input to a Google AI service to generate a response. Include only the vehicle symptoms or component details needed. Responses can be inaccurate and do not replace a qualified mechanic or emergency services.

Do not submit identity documents, Ghana Card numbers, faces, number plates, phone numbers, email addresses, passwords, payment credentials, private chats or emergency/dispute evidence. The mobile AI path includes a separate privacy acknowledgement and checks for common sensitive-data patterns. The website has a separate AI implementation, so do not assume it provides identical checks.

Sensitive-data checks are not complete anonymisation, particularly for images. Service-provider processing and retention terms apply to submitted inputs; we do not promise that Google never retains them or uses them for improvement. Read any feature-specific notice before submitting, or leave the optional feature unused.

Different records have different purposes and deletion paths. Account details are held for account operation; service records support history and support; financial and safety records can need longer retention for reconciliation, investigations or applicable legal requirements.

Discovery-chat messages have a configured 60-day per-message retention window. Protected SOS assignment evidence uses a separate 90-day archive window; a hold can pause cleanup, and release of that hold starts a fresh window. These are cleanup eligibility windows, not a promise that every copy disappears at an exact instant.

Some account-deletion message handling uses a separate scheduled process. Financial ledgers, relevant dispute or security evidence and minimised historical records may remain after account deletion. Backups and device caches have separate lifecycles. Contact support for the retention applicable to a specific record.

Use the available account settings to update your profile and manage preferences. In the mobile app, Account Settings includes account deletion. Active jobs can block deletion; follow the instructions shown. Completed deletion can be irreversible, and we do not promise a seven-day cancellation or recovery window.

Email support@mecklink.com to request access to your information, correction, deletion assistance, or to object to a particular use. We may need proportionate identity verification before releasing information or making sensitive changes. Requests cannot expose another person’s private information, and some records can require retention for legitimate financial, safety or legal reasons.

You can manage notification, location and browser-storage permissions through your device or browser. Turning off a permission can limit the feature that needs it. Optional AI input is your choice; do not submit it if you are uncomfortable with the processing.

Send a privacy request.

MeckLink uses sign-in, access rules and server-side checks to protect account and service information. Verification evidence is intended for restricted verification and review, rather than public profile display. No online service can guarantee absolute security.

Protect your account and device, keep sign-in and payment codes private, and share only the information needed for a service. If you believe an account or private document has been exposed, contact support promptly with the relevant details, without sending passwords or payment credentials.

MeckLink is designed for motorists and automotive service providers. Provider roles involve identity and professional requirements. The presence of a registration form does not establish eligibility for every feature.

Do not upload children’s personal details, images or identity documents. If you believe a child’s information has been submitted, contact support to request review. AI features have separate provider age and usage requirements; general account access does not establish eligibility to use AI.

The revision date identifies this version of the notice. Check this page when you need the current explanation of a feature. Material changes should be accompanied by appropriate notice or a renewed choice where required; a previous acknowledgement is not blanket permission for unrelated uses.

For questions or a complaint about personal information, contact support@mecklink.com. You may also contact Ghana’s Data Protection Commission about your data-protection rights or a concern that remains unresolved.

Read about your rights at the Data Protection Commission, or use its complaint contact.